Terms of Service

These Terms of Service ("Terms") govern your access to and use of services provided by AIx Solutions Group, Inc., operating as Vulken ("Vulken," "we," "us"). By using our services or submitting information through our forms, you agree to these Terms.

If you do not agree, do not use our services.

Vulken provides website, email, and related services to small businesses on a subscription basis. Specific features, pricing, and limitations are described on our website or in your service order.

Support is provided primarily by our AI assistant over text message, which handles your brief, the build, and every change afterward. Human assistance is available for one purpose: a failure of a Vulken service that the AI cannot resolve, such as your website, domain, business email, or billing.

Human assistance is not available on demand or by request. We do not offer a support phone line, a callback, or a transfer to a person. You may ask us to pass a message to a human at any time and we will send it, but outside of a service failure we do not guarantee that a human will respond.

Our AI may also help with general technical questions, including matters unrelated to Vulken, as a courtesy and without warranty. Human assistance is not available for those matters. For issues originating with a third-party platform we integrate with, including Zoho (business email) and Stripe (payments), we can notify a human internally, but we do not provide human support for those platforms and cannot transfer you to them. Such issues generally must be resolved directly with the provider.

Vulken Text Messages is the program through which our AI assistant, Curtis, texts you about the website you asked us to build: questions about your business, previews, changes, billing, and account notices. Curtis is an AI, so these messages may be written by AI. Vulken is the only sender; we never send messages on behalf of other businesses. We do not send promotional messages. You join the program when you give us your phone number and answer Yes to “Can Curtis text you?” on our Meta Lead Ad form or at vulken.ai/get-started, or when you text us. Texting is optional: if you answer No, Curtis talks with you by email instead. Consent is not a condition of any purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time; we will confirm and send no further messages. Reply HELP for help, or email josh@vulken.com.

Carriers are not liable for any delayed or undelivered messages. Our Privacy Policy explains how we handle your phone number and messaging consent.

You are responsible for the information you provide and for any activity that occurs through your account. You agree to provide accurate, current, and complete information and to keep it up to date.

You must be at least 18 years old or otherwise legally able to enter into this agreement.

You agree not to:

• Use the services to violate any law or third-party rights.
• Send spam, unlawful, harassing, or fraudulent communications.
• Attempt to disrupt, reverse engineer, or gain unauthorized access to the services.
• Publish content that infringes intellectual property or privacy rights.
• Use the services to send unsolicited commercial messages without proper consent.

Paid services are billed in advance on a recurring basis until cancelled. You authorize us and our payment processor to charge your payment method for the applicable fees. If a payment fails, we may suspend or terminate the services.

Except for our 60-day money-back guarantee, and where otherwise required by law, fees are non-refundable. Under the guarantee, if you are not satisfied within 60 days of your first payment, you may request a full refund of the fees you have paid. Unless the law requires it, we do not refund a payment made more than 90 days ago. You may cancel at any time; the cancellation takes effect at the end of the current billing period.

If you have a question about a charge, text us first. Within 60 days of your first payment, our money-back guarantee gives you a full refund without a dispute.

If you dispute a payment for a site with your bank or card issuer, we may accept the dispute, and that site's plan ends and the site comes down. We charge no fee for a dispute, and we hold nothing back: the site's domain and email stay yours to keep or move.

If you dispute a charge at any time, the first time or any time after, we may shut down your account.

To bring a disputed site back, or to start or restart any site after a dispute, you pay one invoice by a bank transfer you send. It repays every charge you disputed, plus two months of the plan. If the month you disputed on that site is still running when your payment arrives, that month continues and the two months follow it; otherwise the two months start the day your payment arrives. We do not accept a card for it. The site comes back, or goes live, when your payment arrives.

That is the first of three bank payments. After those first two months, the site is paid three months at a time, twice, in advance, by bank transfer, on an invoice we send about two weeks before each period ends: eight months in all. A site you start during those eight months is paid by bank transfer too. After them, your sites go back to our normal monthly plan, paid by card. Sites still on a card plan when you dispute keep that plan.

Payments made by bank transfer after a dispute are not refunded, unless we caused a serious problem with your site.

You retain ownership of the content you provide to us (such as logos, copy, and images). You grant us a non-exclusive license to use, host, and modify that content solely to provide the services to you. You may download your images at any time, and you are free to recreate the visual design elsewhere.

We retain ownership of the website code and software we build. The website code is not transferred to you.

A domain we register for you is registered in our name while you are subscribed. We are its registrant and owner during your subscription, and you are not listed as an owner. While you are subscribed, you are granted a license to use the site and its domain. After you cancel your site, we transfer the domain to you on request: we give you its transfer code, and you move it to a registrar you choose, in your own name. A refund does not change this. The registrar you move to may charge its own transfer fee, and ICANN does not allow a transfer in the first 60 days after a domain is registered or transferred.

If you bring your own domain, it stays with you at your own registrar, and we only point it at your site.

We may use anonymous, aggregated information about service usage to improve our products.

We may suspend or terminate access to the services at any time for any violation of these Terms or for any other reason at our discretion. Upon termination, your right to use the services ends, and we may delete your account and content after a reasonable retention period.

The services are provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted or error-free.

We may, as a convenience, help draft pages, text, or other content for your site. Any such content is a starting point provided without warranty. You are responsible for reviewing it and for ensuring it is accurate, complete, and appropriate for your business and for any legal or regulatory requirements that apply to you. We do not accept liability for the accuracy, correctness, or legal sufficiency of content we help draft.

To the maximum extent permitted by law, Vulken will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total aggregate liability arising out of or relating to the services will not exceed the amount you paid us in the twelve months immediately before the event giving rise to the claim.

You agree to defend and indemnify Vulken against any claims, damages, or expenses arising out of your use of the services, your content, or your violation of these Terms.

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. Disputes will be resolved in the state or federal courts located in Santa Clara County, California.

We may update these Terms from time to time. We will post the updated Terms here with a new "last updated" date. Continued use of the services after a change constitutes acceptance of the updated Terms.

Questions? Email josh@vulken.com.